Privacy Policy for Klippio

Last Updated: February 28, 2026

This Privacy Policy explains how Klippio ("Klippio", "we", "us", or "our") collects, uses, discloses, and protects information when you use our website, applications, and related services at klippio.com (collectively, the "Services").

By using the Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide
- Account data: name, email address, authentication identifiers, and profile details.
- Content data: prompts, scripts, uploads, project metadata, generation settings, subtitles, captions, and exported outputs.
- Support data: messages, attachments, and account-related requests you send us.
- Billing data: purchase history, plan details, and transaction records.

1.2 Information From Third Parties
- Authentication providers (for example Google via Supabase Auth): basic profile information such as name, email, avatar URL, and provider user ID.
- Payment processors (for example Stripe): customer IDs, subscription status, invoice status, and payment event metadata. We do not receive or store full card numbers.

1.3 Automatically Collected Data
- Device and usage data: IP address, browser type, operating system, pages viewed, feature events, referrer, timestamps, and approximate location inferred from IP.
- Technical logs: request diagnostics, error logs, and performance metrics.
- Cookies and similar technologies: session cookies, authentication cookies, and analytics identifiers.

2. How We Use Information

We use information to:
- provide, maintain, and improve the Services;
- authenticate users and secure accounts;
- process payments, credits, subscriptions, and billing support;
- run AI generation workflows and deliver outputs;
- detect abuse, fraud, policy violations, and security incidents;
- communicate transactional messages, product updates, and support responses;
- analyze product usage and performance;
- comply with legal obligations and enforce our Terms.

3. Legal Bases (EEA/UK Where Applicable)

Depending on your location, we process personal data under one or more legal bases:
- performance of a contract (providing the Services you request);
- legitimate interests (security, service improvement, fraud prevention);
- consent (where required, such as certain analytics/cookies);
- legal obligation (tax, accounting, compliance, law enforcement requests).

4. Google User Data and OAuth Disclosures

If you sign in with Google, we only request and process basic account identity data needed for authentication and account creation.

We do not use Google user data for advertising.
We do not sell Google user data.
We do not use Google user data to train generalized AI models.

Any access to Google data is limited to operating and securing your Klippio account and is handled in accordance with applicable Google API Services User Data Policy requirements.

5. How We Share Information

We may share information with:
- service providers that help us operate the Services (hosting, infrastructure, authentication, analytics, AI generation, customer support, email, and billing);
- payment processors to complete transactions;
- professional advisors (legal, accounting, insurance) when needed;
- regulators, courts, or law enforcement when required by law or legal process;
- parties involved in a merger, acquisition, financing, or asset sale.

We do not sell personal information.

6. Data Retention

We retain personal data for as long as needed to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy legal obligations.

Retention periods vary by data type. When data is no longer required, we delete it or de-identify it, unless longer retention is legally required.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing.

You may also:
- update profile information in your account settings;
- manage billing and subscriptions through the billing portal;
- request account deletion by contacting support.

We may need to verify your identity before fulfilling rights requests.

8. Cookies and Tracking

We use cookies and similar technologies for authentication, security, analytics, and product functionality.

You can control cookies through browser settings. Disabling certain cookies may affect Service functionality.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

10. Security

We use reasonable technical and organizational safeguards designed to protect personal data. No system is perfectly secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children. If you believe a child provided personal data, contact us and we will take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date. Material changes may also be communicated by email or in-app notice.

13. Contact Us

For privacy questions or requests, contact: support@klippio.com